At HermanShaq.com, we are confident that our digital products (eBooks, video courses, etc.) will provide value to you. To back this up, we offer a 14-day money back guarantee on our products, subject to the following conditions:
Eligibility for a Refund
To qualify for a refund, you must meet the following criteria:
- Engagement with the Product:
You must demonstrate that you have actively engaged with the digital product by completing at least 70% of the video course or eBook. This helps us ensure that you have given the product a fair chance before requesting a refund. - Submission of Completed Work or Feedback:
For courses, you may be required to submit completed assignments or provide proof of interaction with the course material. For eBooks, we may request feedback or a brief summary of the sections you’ve read. - Refund Request Timing:
Refund requests must be submitted within 14 calendar days of your purchase. Any request made after the 14-day period will not be eligible for a refund.
How to Request a Refund
To request a refund, follow these steps:
- Contact us at [Support Email] with the subject line “Refund Request: [Product Name].”
- Include your purchase details (date, email address used for purchase, and order number).
- Provide the required proof of engagement with the product as outlined in the eligibility criteria.
Refund Approval Process
Once we receive your request and confirm that you meet the eligibility criteria, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used during the purchase.
Please note that failure to provide proof of engagement with the product may result in the denial of your refund request.
Exclusions
- Refunds are not available for products purchased on discount or during promotional offers unless otherwise stated.
- Any misuse of our refund policy or requests that do not meet the criteria above will be denied.
Contact Us
If you have any questions about this policy or need further clarification, feel free to reach out at hello@hermanshaq.com